Account Settings Locked and No Support Available!!

[jazjohnson5]

Long story short, sharing interactive whiteboards with 'external' users has been disabled on my account. This is causing major issues today, as I teach remotely and needed to add students email addresses so that they could collaborate on the board. It's been impossible. The message I receive when I've tried to share the Whiteboard reads 'A server error occurred. Try again later or if error persists, Contact us for help.' When I investigated this further, the account settings state that the admin has locked / disabled collaboration with external users and when I check up on the roles on my account, I am listed as an owner, with no admin having been added. Technically it seems that as the owner I should have admin permissions, but these are greyed out when I go into settings, meaning I am powerless over changing any sharing permissions.

I'm at a loss at what to do. Please do advise me if you can!!

[Bri]

Hi @jazjohnson5 👋 I'd be happy to help. Are you logging in to your Zoom web portal and navigating to Account Management > Account Settings > Whiteboard?

[jazjohnson5 · Accepted solution]

Hi Bri,

Thank you very much for getting back to me. I've managed to log a ticket and have been directed to where I need to go to change any admin settings. I needed to be using 'Account Management' rather than 'Whiteboard Management'. All sorted now though, thanks!

[Bri]

Wonderful to hear you got it sorted out! Thanks for the update 🙂