About Spacey

Spacey · 2025-08-11 06:42 PM

We have recently integrated Zoom with our ServiceNow instance and the team handling phone calls in the workspaces area has advised the Zoom Contact Center UI takes up a large portion of the screen and closing the phone while on a call has caused issu...

Spacey · 2023-02-20 08:39 PM

We are currently using the Now Virtual Agent in ServiceNow and have branded this with a bot name and our organisation logo. We have also integrated the bot in Microsoft Teams and have customised the app with our own branding to make it more identifia...

Spacey · 2025-08-11 08:13 PM

We found a setting under the Contact Center management integration section. Tick the box labeled CTI Pop out window Allow agents to pop out CTI. Once done the agent will just need to make sure they have the Zoom Contact Center CTI extension add in an...

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Is there an option to move the Zoom Contact Center Softphone UI to a new window?

Is it possible to brand/customise apps used in Zoom?

Re: Is there an option to move the Zoom Contact Center Softphone UI to a new window?

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