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ios Zoom App Notifications

supporter0815
Newcomer
Newcomer

‎2022-12-02 01:30 AM - edited ‎2022-12-02 06:12 AM

Hi all,

 

a user have some issues with the app notification. He just see the number of unread messages but not as a notification on the lock screen. It is not a ios notification setting problem. I test and use my zoom account on his mobile phone. It works, I get the notifcations as a pop up - but with his zoom account nothing, just the number for unread messages on the zoom app increased.

We test the other way too, his account on my mobile - same issue - So it must be a zoom setting, we compared the settings in the app, but all the same. Do you know how to fix this ? We already uninstalled the zoom app, update ios - nothing changes

 

Thanks

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