cancel
Showing results for 
Search instead for 
Did you mean: 
2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

Vote now

Zoom Account Not Being Found

Gal
Newcomer
Newcomer

So I have two accounts made for zoom. One is a school account and another is a personal account. The personal account is a new one logged in through google (the school account is also logged in through google). However, when I try to switch accounts, zoom only opens up my school account and does not give me the option to choose what account I want.

 

I tried contacting support but the robot just says they can't find my account, even when I give the personal meeting ID and the host key.  How do I fix this? I can't even get in contact with a real person through the phone.

0 REPLIES 0