ios Zoom App Notifications

[supporter0815]

Hi all,

a user have some issues with the app notification. He just see the number of unread messages but not as a notification on the lock screen. It is not a ios notification setting problem. I test and use my zoom account on his mobile phone. It works, I get the notifcations as a pop up - but with his zoom account nothing, just the number for unread messages on the zoom app increased.

We test the other way too, his account on my mobile - same issue - So it must be a zoom setting, we compared the settings in the app, but all the same. Do you know how to fix this ? We already uninstalled the zoom app, update ios - nothing changes

Thanks