help new to this and video freezes dosent work

[schube7135]

I am not computer handy and was trying this out for my new company  I set up a basic account and the video only has a frozen picture. I do not know how to fix it 

[Bri]

Hi @schube7135, and welcome to the Zoom Community! It sounds like you may need to turn your video on. Have you seen this article from our knowledge base? 

https://support.zoom.us/hc/en-us/articles/200941109-Participant-controls-in-a-meeting