Zoom freezes for about 2 minutes when turning on video on ThinkPad L13 Gen 5

[KentaroIchik11]

I’m using a ThinkPad L13 Gen 5 (Type 21LB, 21LC)

Lenovo Product Page

When I turn on the camera (Video ON) in the Zoom app, the application freezes for about 2 minutes before the video starts working.

Here are the details of my environment:

• Zoom version: 6.6.15968

• Camera firmware version: 10.0.22000.20375

• Intel Graphics driver version: 32.0.101.7026

Has anyone experienced the same issue or found a solution for this problem?

[MGSR · Accepted solution]

Welcome to the Zoom Community, @KentaroIchik11! You can check out this article for troubleshooting issues with video crashing or freezing. Let us know if it helps or if you need further assistance.