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Zoom Crashes When I download/play videos (ZOOM Chat)

IshaanK
Newcomer
Newcomer

‎2022-03-15 07:42 AM

Hello, so recently I have been facing an issue where whenever a friend sends me a video on zoom, it crashes.... PLEASE HELP!

3 REPLIES 3

IP-Man
Community Champion | Employee
Community Champion | Employee

‎2022-03-15 08:32 AM

@IshaanK , you may want to check for updates on the app to see if you are running the most recent version or you can also completely delete/uninstall the app from your device and reinstall it.

 

If this answer helped solve your question/issue, please hit the -Accept as Solution- button below.

Cheers!
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IshaanK
Newcomer
Newcomer
In response to IP-Man

‎2022-03-16 01:21 AM

Hello @IP-Man, this issue had also happened on my old laptop... I have already reinstalled the app many times..

0 Likes

IP-Man
Community Champion | Employee
Community Champion | Employee

‎2022-03-16 06:00 AM

Since initial troubleshooting proposed did not work, I would suggest that you log a problem with Zoom Support at
https://support.zoom.us/hc/en-us/requests/new.

Cheers!
0 Likes