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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Merge zoom accounts

Alli2
Newcomer
Newcomer

‎2022-05-19 04:29 AM

I need some support to change the email address for my licensed account to the email address which I have used to set up a basic account ... as I have lost the ability to access my emails from my original account for which I have a subscription ...help is needed !

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2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

‎2022-05-19 07:54 AM - edited ‎2022-05-19 07:54 AM

Hi @Alli2 suggest looking into the KB on Changing the email associated with your account, 

 

If you no longer have access to your original email address to verify the change, contact Zoom Support to initiate the email change for you.

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AF89
Newcomer
Newcomer
In response to RN

‎2022-06-24 03:17 AM

Hi team! I have contacted support multiple times regarding not being able to access my old email add. associated with my original account, nobody has ever replied to me. So I have had to create a new account and cannot seem to figure out how to import my saved recordings from my older account. Any tips on either an account merge or data migration to the new account? Thank you!

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