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Integration Zoom with OTRS

estomagado
Newcomer
Newcomer

‎2021-08-18 02:03 PM

Hi everyone!

 

We have an OTRS Ticketing System running on Linux on a headless (i.e. no graphic interface) server.  We need to install a Zoom client in that server and create a user for it, so that the OTRS system could send messages about tickets to our employees through Zoom Chat.

 

Has it been done by someone here?

If so, can you give me some pointers?

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2 REPLIES 2

Bort
Zoom Employee
Zoom Employee

‎2021-08-18 02:07 PM

Hi @estomagado 

Might be easier to create a chatbot, which sounds like it could accomplish what you are wanting to do. You can find out more on the App Marketplace. 

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estomagado
Newcomer
Newcomer
In response to Bort

‎2021-08-19 01:29 PM - edited ‎2021-08-19 01:29 PM

Thank you, Bort!

 

I thought of it, but a chatbot needs to be installed on the client side and I don't want that. I just need my OTRS server to send messages to selected users.

 

I've found this, I think it's promising:

Send a chat message - Chat Messages - Zoom API - API Reference - Zoom Developer - Technical Document...

https://marketplace.zoom.us/docs/api-reference/zoom-api/chat-messages/sendachatmessage 

 

Also I realised this is not the right forum to post something dev-related. Sorry for that 😄

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