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Installing Updated Zoom on Windows 10 pro

spiritedlife
Explorer
Explorer

I received a message saying I need IT to update my computer to latest version above 5.12

 

This is my personal computer, I am IT for my business. So I uninstalled and went to reinstall from site as recommended.

 

It seems to have installed the same previous version 5.11

 

How do i install the proper version? Do I need to use ARM? I'm not an IT expert but I can follow proper instructions. Please assist.

 

Love to upgrade my zoom again as I use it more...

 

Thank you!

 

1 ACCEPTED SOLUTION

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

 

Run CleanZoom to remove Zoom completely


To remove Zoom completely, including any configuration files, run CleanZoom on your device.

Download and run CleanZoom exe.


Note: Use of the clean uninstaller will completely remove the Zoom desktop client, as well as the Zoom plugin for Outlook. The Outlook add-in, Chrome/Firefox extensions, and Google Workspace add-on are unaffected.

 

Once completed, download Zoom from the Zoomdownload center and reinstall.

 

See this support article for more details and links

https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-applicati... 

 

Regards

If my reply helped, don't forget to click the accept as solution button!

View solution in original post

2 REPLIES 2

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

 

Run CleanZoom to remove Zoom completely


To remove Zoom completely, including any configuration files, run CleanZoom on your device.

Download and run CleanZoom exe.


Note: Use of the clean uninstaller will completely remove the Zoom desktop client, as well as the Zoom plugin for Outlook. The Outlook add-in, Chrome/Firefox extensions, and Google Workspace add-on are unaffected.

 

Once completed, download Zoom from the Zoomdownload center and reinstall.

 

See this support article for more details and links

https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-applicati... 

 

Regards

If my reply helped, don't forget to click the accept as solution button!

spiritedlife
Explorer
Explorer

Thanks! This helped a lot.

Now I'm having a problem with passcode not arriving in the email that it says it will send to. Have you seen this problem? It's not in my spam folder either.

Thanks!