cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Installing Updated Zoom on Windows 10 pro

spiritedlife
Explorer
Explorer

I received a message saying I need IT to update my computer to latest version above 5.12

 

This is my personal computer, I am IT for my business. So I uninstalled and went to reinstall from site as recommended.

 

It seems to have installed the same previous version 5.11

 

How do i install the proper version? Do I need to use ARM? I'm not an IT expert but I can follow proper instructions. Please assist.

 

Love to upgrade my zoom again as I use it more...

 

Thank you!

 

1 ACCEPTED SOLUTION

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

 

Run CleanZoom to remove Zoom completely


To remove Zoom completely, including any configuration files, run CleanZoom on your device.

Download and run CleanZoom exe.


Note: Use of the clean uninstaller will completely remove the Zoom desktop client, as well as the Zoom plugin for Outlook. The Outlook add-in, Chrome/Firefox extensions, and Google Workspace add-on are unaffected.

 

Once completed, download Zoom from the Zoomdownload center and reinstall.

 

See this support article for more details and links

https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-applicati... 

 

Regards

If my reply helped, don't forget to click the accept as solution button!

View solution in original post

2 REPLIES 2

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

 

Run CleanZoom to remove Zoom completely


To remove Zoom completely, including any configuration files, run CleanZoom on your device.

Download and run CleanZoom exe.


Note: Use of the clean uninstaller will completely remove the Zoom desktop client, as well as the Zoom plugin for Outlook. The Outlook add-in, Chrome/Firefox extensions, and Google Workspace add-on are unaffected.

 

Once completed, download Zoom from the Zoomdownload center and reinstall.

 

See this support article for more details and links

https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-applicati... 

 

Regards

If my reply helped, don't forget to click the accept as solution button!

spiritedlife
Explorer
Explorer

Thanks! This helped a lot.

Now I'm having a problem with passcode not arriving in the email that it says it will send to. Have you seen this problem? It's not in my spam folder either.

Thanks!