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Death of administrator

Robg
Newcomer
Newcomer

‎2022-06-28 05:54 AM

Our Zoom administrator passed away and none of the rest of the company knows the username or password to renew our license. How can we proceed?

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2 REPLIES 2

VBO_Test
Newcomer
Newcomer

‎2022-06-28 07:23 AM

Sorry to hear about your company's loss. The following help article may be useful for you in this case: https://support.zoom.us/hc/en-us/articles/115005686983-Changing-the-account-owner

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Bort
Zoom Employee
Zoom Employee
In response to VBO_Test

‎2022-06-28 08:32 AM

You might also need to contact Zoom Support for their assistance in changing this as well. Let us know if you need any help with contacting Support. 

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