I deleted an old account, but Zoom won't let me start a new meeting in my new account.

[JPDubs]

My old email shut down, so I deleted that account with Zoom and logged out. Then I opened a new account with my new email address and logged in on the new account. When I tried to start a new meeting, I get an error message, "Can't connect to the account [and it names my old account that I deleted and logged out of]." I'm not trying to connect with that old account; I deleted it. So I'm stuck in this computer death loop. I've checked my account settings, and it's the new address, not the old one. The "from" email (to start a new meeting) is the new one. And yet I keep getting stopped by "can't connect to [the old account]." So frustrating, and Zoom won't give me any human support because I'm a free user; the AI support for something like this is totally worthless.

I'm assuming there's something in the guts that is finding and dredging up the old account, but I can't get into the guts. I've deleted all my cookies on my computer. And yet still the old account is in the way. Any suggestions, please?

[CarlaA]

Hi @JPDubs , welcome to the Zoom Community!

What you’re describing sounds like your computer or Zoom app is still trying to connect to the old account even though you’ve deleted it. A few things you can try:

1. Fully sign out of Zoom everywhere

   • Open the Zoom desktop app, click your profile picture, and choose Sign Out.

   • Do the same on your browser (Zoom web portal) and mobile app if you’ve logged in there.

2. Clear stored Zoom data

   • On Windows: close Zoom, then press Windows Key + R, type %appdata%, delete the Zoom folder, and restart.

   • On Mac: go to ~/Library/Application Support/ and delete the zoom.us folder.

   • This removes cached login data that can “stick” to old accounts.

3. Reinstall Zoom

   • Uninstall Zoom completely, then download and install the latest version from zoom.us/download.

4. Double-check your login

   • After reinstalling, log in only with your new email address and confirm at zoom.us/profile that the correct account info shows.

These steps usually clear out lingering account references. If you still get blocked, please let me know.

[JPDubs]

Thank you so much for trying to help me. I logged out of all, uninstalled app on all devices, deleted app in all devices. Went in "Library", and deleted all mentions of Zoom in preferences, application support, caches—everywhere I could find any mention of Zoom. Emptied  my trash can. Delected my computer cache. I even de-activated that old email address that it keeps trying to tap into. Restarted my computer. As soon as I downloaded Zoom and tried to make a call to test it, I got the same error message and it won't connect. Says it can't connect from the old email address. Ah, so frustrating! So thank you for trying to help me. I don't know what else to do.

[JPDubs]

CarlaA,

thank you for doing your best to help me. I managed to figure it out. I appreciate the time you devoted to give me some assistance.  Thank you so much.

[CarlaA]

Hi @JPDubs, I'm glad to hear you were able to resolve this issue! 

Would you mind sharing what worked for you?