Death of administrator

[Robg]

Our Zoom administrator passed away and none of the rest of the company knows the username or password to renew our license. How can we proceed?

[VBO_Test]

Sorry to hear about your company's loss. The following help article may be useful for you in this case: https://support.zoom.us/hc/en-us/articles/115005686983-Changing-the-account-owner

[Bort]

You might also need to contact Zoom Support for their assistance in changing this as well. Let us know if you need any help with contacting Support.