Chat is GONE!?

[Dylan]

This is a pain, can't message anyone can't even get to my colleagues. Just because I'm a basic user? Come on Zoom! You can't do this to free accounts 😞 Please reply and help me find a solution PLEASE! Am very sad 😞

[rsorrell]

Easy, buy a license or have all your users switch to something else like Facebook messenger

[stephanie_ross]

HI @Dylan  what version of the client are you running?

-Stephanie

[Dylan]

@stephanie_ross I am running Zoom on the latest current version, this is it:

August 12, 2021 version 5.7.5 (939)

[Bort]

@Dylan Are you the owner of a Basic account, or a Basic user on a larger paid account? If you're a Basic user on a paid account, it could be that your account admin disabled the use of chat for you and others.

[Dylan]

@Bort  Yes, I am indeed the owner of the account. Chat is still not there after the "august 12th update" 😞

[RN]

Hey @Dylan, just ensure that this is enabled here and the permissions are correctly set. 

Also, after enabling or if it was already enabled, its also enabled here

Should see something like this in your settings.

  

[Dylan]

That is not my problem/issue. I cannot access the Zoom chat function on the App's home interface. Please refer to the attachment.

[Carinaチャイ]

yeah mine too

[P-S]

Are you using a free account?

[Dylan]

Yes, I am indeed a free user

[P-S]

By doing this steps you will be able to update latest version.

1. Sign in to Zoom desktop client.
2. Click your profile picture then click Check for Updates. 

   If there is a newer version, Zoom will download and install it.

[P-S]

By this I think you will get chat.

[Dylan]

My problem occurred before the last update, this is the second time I've updated the Zoom application, but I'll give it a try anyway. Hope this works...

[Dylan]

It's still not working 😞

[P-S]

Here in this you will find 

 

You can ask your questions here.

[P-S]

Then,  you type contact support.

Hope this will help.

[Dylan]

i already did that, no one replied to me... how disappointing Zoom!

[P-S]

oh

[Carinaチャイ]

btw Dylan have you solved your problem yet? Because I am still having mine....

[Dylan]

Nope, the updates didn't really do much, I guess I'm stuck with this problem😢😭

[Water526]

You can still see chat in free account

[Carinaチャイ]

The very same thing happened to me!!! Anyone please solve this problem it is a real pain and I am unable to join any meetings because i=of this issue

[Zoom_Master]

Easy boy easy... don't be like the cheetah after a deer... i m also a basic user this isn't zoom's fault

[Dylan]

Me: am so sad, I cannot even message anyone I have added on Zoom.

Zoom: hmm... we'll try to fix that for you right after I do something else...

Me: dies of disappointment unexpectedly...

Zoom:  okay... we're all done... now what was it you wanted us to do for you again?

Me: 😶

[Carinaチャイ]

what do you mean? Iｒｅａｌｌｙ　wanna fix my problem. Also, fyi I am a online student and this effects the way I study so I suggest zoom to fix it for me as soon as possible

[Zoom_Master]

i m also a student, i m a third grader

[Zoom_Master]

which chat do you mean? 
 AB
A                   B

[Dylan]

B, as in the one in the Zoom application home-screen

[Zoom_Master]

ok... why don't you restart your computer?

[Zoom_Master]

if you already tried that then there is a new version of zoom 5.7.8 (1247) install that, if its still not working, wait for 2 more days cuz on Sep 22nd there will be a new update

[Zoom_Master]

I hope this helps you both out

[Carinaチャイ]

umm, fyi, it's still not working

[j0xaf]

For me the same - no chat in Tab "Chat" in main app window; zoom client 5.8.0.16 on linux, installed via snap. This happened since the snap was upgraded 3 days ago 😞

I'm a basic user on a paid larger account.

[j0xaf]

At least for me it seems to be an issue with the snap package of zoom: https://github.com/ogra1/zoom-snap/issues/91

[j0xaf]

I fixed the issue with rm -rf ~/snap/zoom-client/current/zoom

[Dylan]

Doesn't work for me. Btw, is that supposed to be a link or something? Cause it looks like what was left of a link...

[j0xaf]

Finally fixed for me with Zoom 5.8.3.145

[P-S]

To call Zoom Support, you can call 888-799-9666