Can't download documents from Chat

mpa1980 · ‎2022-01-18

All of a sudden, if someone shares a document or link in the chat, I cannot download it. I am the host and admin. Everyone else can do it, but not me. I have not touched the settings - any ideas how I can fix this? Thanks

Bri · ‎2022-01-24

Hi @mpa1980! When you try to open the documents from chat, do you receive any error message? Would love to understand what's going on here 🙂

Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

mpa1980 · ‎2022-01-24

No message. A blue outline appears around the chat box and no matter where I click, I cannot copy it. I have to actually highlight the text and then copy/paste onto a word doc to save the chat.

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