zoom admin portal equipment update

[Raouf11]

In the Zoom admin portal, under room management, when I select a Zoom room, I notice that equipment updates do not occur automatically. Even when I click on "Upgrade," it doesn't work. The only way to update is by connecting directly to the equipment.

Even after updating the equipment by connecting to it directly.

On the Zoom portal, the mentioned update has not been applied, and the equipment is still displayed with its previous update.

[bstrelko]

Can you provide screenshots so we can assess what may be happening here?

Zoom Admin Portal will only allow you to update devices with an up-arrow next to the software or firmware/OS version. 

If you attempt to force an update and none is available (for instance, attempting to update the OS of the device above), you'll go through some [poorly thought-out] prompts and then get the following message:

IF, however, you do have an up-arrow and the update fails, there is a chance that the device has become disconnected from ZDM. A Zoom device can remain connected to the Zoom application (showing as 'Online') and otherwise function properly while ZDM is disconnected, but will be unable to receive updates, remote reboot commands, etc. Zoom does not alert based on ZDM disconnections, because their developers are AI-obsessed monsters who don't care about video or the ZDM platform 🙂 - we have pointed out the very real consequences of this (tons of additional admin research/effort on a daily basis), but have not received confirmation that the 'feature' [bugfix] is being roadmapped.