no reports data

[SangtaeKim]

I used the reports tab > Usage Reports > Usage and click the participants (hyperlink) to get the record for participants.
But when I click the participants, there is no data in the topic.

another topic is not a problem., only this topic has no data in the reports.
How do I get the information about participants logs? 

 

[Creola]

Hi @SangtaeKim ,

I will suggest contacting Zoom support to get the report reprocess for you. You can refer to this article https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support to contact them.

Best,