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Zoom room control option disappeared on TC8 page

vikaschhillar18
Newcomer
Newcomer

‎2024-11-23 11:45 PM

Dear Team,

We have a integration of Extron/Poly TC8/G7500 device with Zoom Platform, recently we updated the OS/ Firmware version (6.1.0 to 6.2.6) of Poly devices in Zoom admin portal, after upgradation Room control option (Extron Control) had disappeared from zoom home page of TC8.Now is any way we can downgrade it.??

With Regards,
Vikas

 

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1 REPLY 1

bstrelko
Community Champion | Customer
Community Champion | Customer

‎2024-12-13 12:41 PM

Sounds like you updated the software (Zoom) not the firmware (Poly) can you confirm before we proceed to troubleshoot?

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