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Zoom Rooms NDI - Not outputting telephone audio

Dwayne011
Newcomer
Newcomer

‎2022-12-13 03:07 AM

Hi,

 

I am using Zoom Rooms NDI function to do live video production however we cannot seem to get the audio from a participant that dials in via audio (telephone). It works fine with participants who join the meeting from a device such as a laptop or computer but not when they dial-in from their phones. 

 

Please do not suggest that they use the Zoom app on their phone as this is not a viable solution for my workflow. They need to be able to call into the meeting and this audio be picked up via NDI. 

 

Does anyone have any suggestions?

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1 REPLY 1

ZoomZoom
Community Champion | Employee
Community Champion | Employee

‎2022-12-13 03:41 AM

Hi, Dwayne.

 

That sounds like a bug. I would recommend you reach out directly to tech support and open a ticket. If it is a bug, it needs fixing, if it is not, troubleshooting will find the root cause.

 

You can open a ticket through here: https://support.zoom.us/hc/en-us/articles/201362003 

 

 

 

 

If this answer helps you, please hit the “Accept as Solution” button.
Thank you,

ZzZz
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