Zoom Rooms Controller—What's different between Release from Room and Remove from Zoom?

[willwill]

Hi, I have some questions about this:

1. Why do I log in to ZRC with my account, and there are more control options displayed, like Upgrade OS、Upgrade Zoom Rooms、Rename、Release from Room、Remove from Zoom. But, When I log in to ZRC with my Actication Code, just one option there: Remove from Zoom.

2. I really can't understand the difference between Release from Room and Remove from Zoom, can anyone explain it？

Thanks!

[TomO · Accepted solution]

Hi Will,

1.   If you log into the controller with your personal account but it's not part of a room it may be because it thinks it's a Personal Zoom Room. With the Activation Code it's tied to the specific Room.

 2.  Release from Room moves the controller to Unassigned. You can then assign it to a room in the device list. Remove from Zoom removes the device completely.

[jefrancisco4]

Hi @willwill! You have some responses to your discussion worth noting. Have any of these answered your question? If so, don’t forget to mark the reply as an accepted solution!

[willwill]

Hi,  TomO and Jefrancisco!

Thanks so much, the response really help me!

Have a good day!