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Poly TC8 says "Zoom Rooms must be upgraded to join this meeting. Please contact IT for assistance"

Zoom_User2022
Newcomer
Newcomer

‎2022-08-25 05:34 AM

I've uploaded a picture to help, but I'm currently getting the error message "Zoom Rooms must be upgraded to join this meeting. Please contact IT for assistance."

 

I am upgrading the other appliance, the Poly x30, but it's the Poly TC8 says my "Zoom Room" is up to date. Do I need to upgrade the OS to get the Zoom Room to upgrade?

Appreciate the help in advance. Thanks!

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TonyI
Newcomer
Newcomer

‎2022-08-25 07:58 AM

What version of Poly Software is running on the unit? (The X30) and what version of Zoom app is it using? 

Current software for the X30 should be

3.12.0_01-366028

Thanks

Tony

Poly