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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Old Zoom Room controller reconnecting to Zoom

SJL3
Newcomer
Newcomer

‎2024-05-06 06:52 AM

One of our Zoom Room controllers was stolen, so we replaced it (both Mac minis). We removed the old controller from the Zoom Room devices page, and confirmed the new one shows up instead.

 

However, after some time, the controller disconnects from our account saying "this room is no longer available it is now in use in another location", and the old controller reappears under the Devices page for the Zoom Room.

 

We're assuming the stolen one is being turned on and automatically reconnecting to Zoom Rooms and kicking off our current one. Is there a way to permanently prevent this old controller from pairing with our account?

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