cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Digital Signage Freezing

seahopki
Explorer
Explorer

I have noticed on multiple occasions one of our signage devices getting hung up when displaying content. The clock still works on the top banner, but I just see a black screen with the spinning wheel not spinning. The device still shows online in the web portal and rebooting seems to fix the issue. Any ideas?

 

I am currently running Zoom Rooms as a Digital Signage Only device on a Mele PGC02.

4 REPLIES 4

ZoomZoom
Community Champion | Employee
Community Champion | Employee

Hi, Seahopki.

 

Is that Mele PGC02 running on a Intel Gemini Lake N4000? and I will suppose it is connected to a single screen? I believe it is probably chocking as it cannot handle the load. 

 

It does not meet the system requirements, you would need at least an i5 for this: 

 

Single-Screen hardware requirements

Intel Core i5 4-core

8th-generation (T) or higher desktop CPU

8GB Memory, dual memory channel is recommended

Source: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060469

 

 

If this answer helps you, please hit the “Accept as Solution” button.
Thank you,

ZzZz

It's currently using a Intel Celeron N5105 processor with a single screen.

We also have several identical units set up that are not exhibiting any issues.

ZoomZoom
Community Champion | Employee
Community Champion | Employee

Hi, Seahopki.

 

Digital Signage has a lower system requirement, and there is at least one Windows IoT Celeron device that we publicly recommend for Digital Signage, the Azulle Access4: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061459, so maybe Zoom Technical support can help you. 

 

I would recommend opening a support ticket: https://support.zoom.com/hc/en/contact?id=contact_us

 

 

If this answer helps you, please hit the “Accept as Solution” button.
Thank you,

ZzZz