Zoom Digital Signage Playlist and scheduled URL events

[JCHerrera]

Has anyone run into this problem?

For Zoom Digital Signage, I have a playlist of content that plays on a daily basic but I have this playlist to be interrupted but an scheduled event every morning and afternoon. 

From 9am to 9:30am, I want the unit to play a live URL video, interrupt the daily playlist and play the URL for 30mins, then go back to the content playlist. 

I have scheduled it and the system doesn't even attempt to play the event at 9am. it just continues to play the content for the day.

I know the URL works, if you set the URL as the only content, it plays normally. 

any ideas?

[YaBoiB]

Hi @JCHerrera ,
Thank you for your contribution to the Zoom community! We are so happy to have you here.. I assume you have examined the Zoom Support Article related to this topic. 

[YaBoiB]

@JCHerrera , 

 Are you adding your content list to your digital signage tab in your room settings? 

[JCHerrera]

to add more content, I've created playlists and stand alone content.

The behavior I need works perfectly on a Windows Zoom Room but not android. I have tried Poly and RoomMate devices and they both behave the same and do not play scheduled events. 

I'm running the latest version for both Poly and Logi. 

[YaBoiB]

Hello @JCHerrera , 

 Two questions that I need answered. Do you have a support ticket open or submitted about this issue, and also, have you reached out to Poly and Logi about these issues?

[JCHerrera]

yes, I have a support ticket with Zoom and I have sent all logs for both devices. It appears that its an andriod problem. I have not reached out to the vendors, hoping there's a zoom resolution or a known issue

[JCHerrera]

yes, I'm very well familiar with the requirements. The URL itself works. I can play the URL all day long. 

I want to have a playlist that gets frequently updated and it runs thru the day non-stop BUT, I need to URL to play between specific times, stopping the playlist and when the specific times expires, to go back to the playlist.