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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

"Sorry we are unable to complete your call at this time. Please try again later."

SEI1
Newcomer
Newcomer

‎2022-09-15 10:25 AM

Receiving this message when trying to call certain numbers. However, when these numbers are dialed from our landline phones the calls go through without issue. I am unable to find any correlation between the phone numbers that are having this issue. Could it be a specific wireless carrier or something?

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3 REPLIES 3

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2022-09-15 11:00 AM

are all your users having this issue with the same numbers they are trying to call?

 

you may want to review

Outbound calls blocked or tagged as spam – Zoom Support

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SEI1
Newcomer
Newcomer

‎2022-09-15 11:41 AM

Thank you, it looks like one of our main outbound numbers is being flagged as spam by one of the carriers.

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Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner
In response to SEI1

‎2022-09-15 03:25 PM

one of my clients used free caller register to help avoid outbound calls being blocked.  this is also mentioned in the zoom support article.

Free Caller Registry | Home

 

federal communications commission (fcc) says "The FCC has made combatting unlawful robocalls and malicious caller ID spoofing a top consumer protection priority." 

The FCC's Push to Combat Robocalls & Spoofing | Federal Communications Commission

 

fcc has not been too effective.  some of the carriers use analytic services to prevent robocalls and spam.  these services sometime block legitimate calls.

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