company phone main line

[tt4]

I need to add someone to answer the main line with me. Can you remind me where this feature is located?

[sachinzoom]

Hi @tt4 

Main Line is recommended to be setup as the AutoReceptionist. Now On the Autoreceptionist, You can forward all the calls to a Call Queue/ or SHared line group. In that case, The Call Queue/ Shared line group will have you and the other person as members. 

Shared line group, the advantage is they will be a line on your deskphone.

You can find the Auto receptionist, Call Queue and Shared Line group under Phone Systems management.

If you have access to Zoom learning, You can find a video here:

https://learning.zoom.us/learn/course/internal/view/elearning/92/auto-receptionist-and-call-queues

Else, here is an article, which shows you the flow:

https://support.zoom.us/hc/en-us/articles/360021121312-Managing-auto-receptionists#h_59a4e03c-c8aa-4...

Basically, Auto receptionist -> Call queue or Shared line group.

Hope that helps