calls not coming in to my computer

[kevin326]

For some reason calls are going straight to my voicemail.  Calls are not ringing on my computer or phone

[dryscitech]

Same issue - bummer there is no response yet.

[sparrow]

If your business hours and call handling all look normal? I suggest you make a test call and if you experience the same issue? Go into phone system management, logs, and enter in the number that called or the receiving Zoom extension. Once you find the log, view the details to see what is happening with the call. 

[dryscitech]

Thanks @sparrow ! I really appreciate the reply. I hadn't seen the logs mentioned yet in my search for solutions, but it's quite a useful way to see exactly where the call went and confirm its being sent to the right place.

In my case all inbound calls immediately drop to "Result: No Answer" when forward onto the individual users. But nobody gets a ring tone or any alert. As soon as the call is ended it populates in the call history as "Missed". We tried re-installing software, logging in/out, using different networks, etc, and also tried all combos we could think of (sequential - only desktop apps logged in, series, with all methods, etc). The only option that does anything is if we use the auto-receptionist to route to a phone number - which appears to work since its at that point it's just call forwarding entirely outside the zoom system. Still quite puzzled why things don't ring.

[sparrow]

What do you mean with you state forward onto the individual users? If your getting as no answer, how you attempting to forward? To be sure your not missing the most basic settings, you have Zoom users with calling packages (metered or unlimited) and each user has a public facing telephone number (not just an extension) and they use just the Zoom app or do they also have desk phones tied to their Zoom phone accounts? 

[dryscitech]

By "Forward" I think I mean "Route" in the zoom terminology.
Auto Receptionist, Call Queues can answer and play messages, but when routing on to a physical user the call would immediately drop with "No Answer" or "Overflow".
Each zoom user has calling package, phone number, and we were using the zoom app.

Tech support helped solve it. Not sure exactly what the fix was; but if anyone else is stuck with something similar try the following:
* removing and re-assigning each phone number in Phone System Management > Auto Receptionist and Number Management > Phone Numbers
* removing and re-adding each "member(s)" in the Phone System Management > Call Queues > Profile.

Once again thank you Sparrow! I'm amazed by what a helpful & responsive community there is here! Thank you.