calling my zoom number from outside line results in error

[jennberry]

Just set up my account. I can make calls fine - and can call my zoom number from my personal cell. however, no one else is able to call me on my zoom number; everyone receives an error - "call cannot be completed as dialed."  I've tried calling from several phones and locations. what am I missing from the setup? TIA

[jdott16]

Hello    @jennberry

I would advise looking through this article to see if the message is indicated here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069786

If the article does not assist, I think that the next option would be to reach out to Zoom Support for further analysis and investigation. You can find out more on reaching support here: https://support.zoom.com/hc/en/contact?id=contact_us.

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake