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Zoom is not ringing

BaharBozorgkhoo
Newcomer
Newcomer

Zoom phone is not ringing on Phone or Desktop app when it is closed. Se we missed the call. 

Any Idea? 

2 REPLIES 2

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

Hi BaharBozorgkhoo,

Assuming the call is coming in during your open hours, your desk phone should ring even if the desktop client is closed.  If the call is coming in outside your open hours, calls may be set up to go voice mail or somewhere else.  Please check to see that user’s desk phone is setup to ring for that user.

Eliot_0-1690394109350.png

 

 

Please see Customizing call handling settings for details.

https://support.zoom.us/hc/en-us/articles/360059966372-Customizing-call-handling-settings

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

 

BaharBozorgkhoo
Newcomer
Newcomer

Thank you Eliot, 
Out setting is set to 24 hours and rest are the same as the screenshot. 
I tried one more time and it worked, I am waiting for next time the issue happens.