Zoom Phone Porting Denied (For a second time) - I need Help!

[Clayton_FHBC]

Hey Team,

I am trying to port my mobile numbers from Zoom to Twillio and keep getting denied. 

We have attempted to port the numbers twice now and I can't work out why it is being denied.

We are definitely using the right numbers and Zoom tells me it should be able to be ported yet no one else can give me any other answers and my tickets that were created for the matters still haven't assisted.

The response we are receiving for the reason it has been denied is:
We regret to inform you that this port was rejected by the carrier due to the numbers not being issued with them, i.e not active, cancelled, or reserved.

The numbers are definitely active as I am still using them now and there isn't any outstanding debts that need to be paid. 

Every time I reach out to Zoom via chat I have a good 30-60 mins wasted before they then create another ticket for me as I can't speak to a supervisor. 

I followed the steps they suggested with taking note of the names, account details etc.

Has anyone ported bumbers from Zoom to Twillio and can give me some advice?

Thanks, 

Clayton