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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Zoom Phone-Dynamics Integration

joliva
Newcomer
Newcomer

‎2022-03-07 11:50 AM

I recently enabled the Zoom Phone-Dynamics integration from the App Marketplace. I was able to get it configured and functioning. However, I noticed that the contact lookup feature isn't connecting to any of my contacts in Dynamics (for incoming or outgoing calls). I called from a test record and it showed as (Example) +1 555-555-5555 instead of tying it directly to the Contact. Seems like it might be a formatting issue since in Dynamics our phone numbers don't include the +1. Anyone know how to fix this?

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1 REPLY 1

jefrancisco4
Community Champion | Employee
Community Champion | Employee

‎2022-03-09 03:57 PM

Hi @joliva. Though I can’t offer exactly what you’re after, I do have a suggestion which is to check this KB article that shows how to integrate Dynamics, to make sure you got all the configurations right. https://support.zoom.us/hc/en-us/articles/4418569296013-Using-the-Zoom-integration-for-Microsoft-Dyn...

 

Have any of these answered your question? If so, don’t forget to mark the reply as an accepted solution.

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