cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Zoom Phone-Dynamics Integration

joliva
Newcomer
Newcomer

‎2022-03-07 11:50 AM

I recently enabled the Zoom Phone-Dynamics integration from the App Marketplace. I was able to get it configured and functioning. However, I noticed that the contact lookup feature isn't connecting to any of my contacts in Dynamics (for incoming or outgoing calls). I called from a test record and it showed as (Example) +1 555-555-5555 instead of tying it directly to the Contact. Seems like it might be a formatting issue since in Dynamics our phone numbers don't include the +1. Anyone know how to fix this?

0 Likes
1 REPLY 1

jefrancisco4
Community Champion | Employee
Community Champion | Employee

‎2022-03-09 03:57 PM

Hi @joliva. Though I can’t offer exactly what you’re after, I do have a suggestion which is to check this KB article that shows how to integrate Dynamics, to make sure you got all the configurations right. https://support.zoom.us/hc/en-us/articles/4418569296013-Using-the-Zoom-integration-for-Microsoft-Dyn...

 

Have any of these answered your question? If so, don’t forget to mark the reply as an accepted solution.