Zoom Phone - Direct Dial to Extensions

[netheryplanning]

Hi all - I'm a little stumped, and I am not an IT person, but I know how to follow instructions and use a mouse.  So I thought I would try posting here.

I've just hired my first employee into my professional services (consulting) firm.  He is remote from my main location.  For 4 months now, calls have been coming to me since I was the only employee.  I have bought a second Zoom phone license for him so he can make his own calls out for assignments.  What I would like to do is avoid having to be the phone receptionist.  Is there a way for an autoattendant to receive calls and allow an extension to be dialed?

My workaround is either I will be the receptionist and transfer calls over, or the new hire gets that job.  I'd rather a robot do that for me.  I just couldn't figure out how to do it.

Thanks -

Joe 

[rauckenthaler · Accepted solution]

Hey have a look here for the auto receptionist

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061421

[netheryplanning]

Bingo bango, this is exactly what I needed.  I was using the wrong search jargon AND I didn't properly route calls into the "auto receptionist" first.  I'll be setting this up this afternoon. 

[netheryplanning]

Also helpful was this "how to route to Auto Receptionist" article

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063992