Zoom Phone Contact list disconnected from Outlook

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Hi,

I created a ticket three weeks ago. The contact list is disconnected from the outlook contact list which makes calling anyone outside of organization impossibly annoying.

How can I escalate the Ticket or get ANY SUPPORT?!

1 REPLY 1

@hka Sorry about this. Kindly follow the steps in this article - Escalating your support cases. Also, please review this resource to troubleshoot your contacts integration.

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!