Why does zoom automatically answer calls on my phone?
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2022-12-15 02:47 AM
It's been happening to me for some time that the zoom app on my android phone automatically answers incoming zoom calls. Is there any setting to change to avoid this problem?
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2022-12-15 06:17 AM
I'm not quite clear on what you mean by "automatically answers". If you don't want it to ring on your Android, you can just log out of the app. There was a recent change made in the system to allow you to break out which devices (desktop app, mobile app, appliance app, desk phone) ring when a call comes in. You can configure that on the Zoom web portal under Personal > Phone > Settings (https://zoom.us/pbx/page/telephone/myZoomTelephony#/my-cloud-phone/settings), then look for Call Handling.
I hope that helps!
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2022-12-15 06:36 AM
Hi, thanks for reply.
By "auto answer" I mean that the mobile phone answers the call without any user intervention.
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2022-12-15 06:56 AM
Interesting! Is the call coming in and being answered in the Zoom Phone app interface automatically, or by the Android's native phone interface?
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2022-12-15 08:10 AM
Zoom phone app interface but the problem seems not occurred every times but sometimes. Tomorrow I'll record a video and then attach the file to this thread.
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2022-12-15 09:14 AM
That's so odd. I don't have an Android. Are there any new options in the Zoom app for Android that relate to it? Recording a video would be a good idea! I would also note if it happens when the phone is locked versus unlocked, and if the app is onscreen or not.
In any case, I would suggest submitting a support request at https://support.zoom.us/hc/en-us/requests/new.
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2022-12-15 10:41 AM
One other possibility is that something else on your phone is interacting with the zoom app to autoanswer. I had one user with an app that was some kind of game enhancing tool and it messed up the zoom app call notifications though not to the point of auto-answering.
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2022-12-16 12:13 AM
From further investigation it seems that the automatic answer only happens if the phone is connected to the bluetooth headphones. I'm doing further tests to be sure of this.
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2022-12-16 07:42 AM
I'm happy that you figured it out!
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2022-12-17 07:04 AM
This is it for sure. This happened to me before with a Bluetooth headset. The headset settings had an option for auto answering, but some Android phones also have a setting to auto answer when a Bluetooth headset is attached. Check both for the setting.
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2022-12-16 08:39 AM
The mystery thickens. When the user receives a call, the phone is idle with the screen off. The screen turns on, auto answer is activated and the call is put on mute. Before proceeding with further investigation, I am updating the Epos software of the headphones and installing Android 13 on the smartphone. Next Tuesday I'll do a test with all the updated environment. I can't attach the video because only photos are allowed.
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2023-01-11 12:34 PM - edited 2023-01-11 12:39 PM
Did you ever work out what was causing this? I seem to have the same issue and no setting on my phone, in Zoom, or the companion app for my headphones seems to exist.
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2023-01-11 12:47 PM
The user had a setting on their phone that automatically picked up calls if they had a bluetooth headset connected. Once they deactivated that setting the problem was gone.
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2023-01-11 12:53 PM
OK, thanks. I know that is an option on some Androids, but it does not exist on Pixel devices.
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2023-01-11 01:03 PM
Man, that's super weird. Try connecting a bluetooth headset. Maybe the option only shows if a bluetooth headset is connected?
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2023-01-11 01:20 PM
Haha, yeh, it is a bit weird but not all that surprising. Pixel phones are generally stripped of a lot of stuff that other Android manufacturers add. I was doing it with the headset connected. Fortunately, I think I have resolved it, though I am not totally sure how. The only other thing I found said that 3rd party apps might be interfering so I removed Phone permissions from an app that did not seem to need them (ESPN) and now I am no longer having calls auto-answered. Yay! Thanks for the prompt responses though!