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Zoom AI Companion2023-09-08 12:18 PM
I am using zoom phone call and assigned us/ca metered plan I bought the number but the and follow all the step. when I can call out to anywhere I need. However, I get the following message when trying to make outgoing calls on my zoom phone: "Sorry, we cannot complete your call. Your service plan does not support calling to this destination"
2023-09-11 08:41 PM
Hello @joshWilliams
I assume you are trying to call some international destination numbers, and if that is the case, you need to check/edit the list of Zoom Phone "Countries/Regions".
Go to "ADMIN > Account Management > Billing > Current Plans".
Go to the "Zoom Phone > Metered Calling Credits" section and Click "View/Edit Countries/Regions"
You will find in there the list of Countries you can call out depending on the service: "Call Out", "Local Toll-Free", "BYOC", and "SMS/MMS".
I hope this helps.
2023-09-12 05:31 AM
You can also get this error message if you do not have a Caller ID number assigned to the user.