VoiceMail Access

[RyanLe]

As an admin -

Do we have access to check and forward voicemails from our Users? 

[Eliot]

Hi ryanle,

As admin, you can access a user’s voicemails. 

Viewing extensions' voicemail or videomail - Zoom Support

I have not found a way for admins to forward voicemails to another user.  if a user with voicemails departs the company, the admin could change the password and login as the user.  in this case, the admin acting as a user, could share the voicemails with another user.

Users can share their voicemails (forward to another user)

Sharing individual Zoom Phone voicemails - Zoom Support

Access to voicemail inbox can be shared – shared mailbox.

Sharing voicemail inbox access - Zoom Support

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[CarlaA]

Hi @RyanLe! Did you find @Eliot's reply helpful? If so, please mark it as an accepted solution. Thank you!