Using Multiple Desk Phones?

[morganmsm]

Hi everyone!

Does anyone know anything about being able to pick up phone calls from multiple desk phones in the office? I am not referring to group calls or conference calls, however we are having a  hard time picking up phone calls from different phones in our office. Please let me know if you can help! Thank you!

[BrentG-ZP]

Yes, you can have multiple phones associated to a user at one time. I would check the Phone System Management > Logs > and you can see inbound calls coming in and what devices are ringing.

Please provide the logs or additional details if you are still having issues.

[FORE-Craig]

Hi Morgan!

Do you mean when someone else’s phone rings, you would like to answer the call from your phone? 

[HuckFinn-ZP]

Hi Morgan,

We do have a feature called Group Call Pickup. This feature provides the ability for members to pick up inbound calls for a member of the same group without the need to access that member’s desk phone or Zoom client. 

Here is the link on how to set it up.

https://support.zoom.us/hc/en-us/articles/360060107472-Setting-up-and-using-group-call-pickup

Hope this helps,

Rome