Stop Recording Notification Announcement for phone users?

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2024-12-19 09:52 AM
Hi, I can't seem to find the right setting for this. We rarely record calls right now but we do have a warning message through the auto-receptionist. I'm also considering having all calls recorded so we can access important information discussed but we don't want the first words they hear from us being a loud announcement (and it's not required where we are).
How do I turn off the announcement for everyone? I turned it off under Account Management, Account Settings, Recording & Transcript, down at the bottom for Recording Notifications - Zoom Clients. The setting below this is Recording Notifications - Phone Users seems to be the place to do it but there are no options as the admin to turn anything off. I have an option to get the phone user to press 1 to consent or have multiple notifications. I want zero notifications like for the zoom clients.
How do I do this? Thanks!
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Recordings
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2024-12-19 02:44 PM
I don't believe you have the option of turning that recording notification off. Zoom has that on for legal purposes. In some states, it is illegal to record a call unless the party is made aware of it before the recording begins.

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2025-02-19 02:00 PM
What about just internally? In a one party state? Where we make it known at hire that all calls are recorded? Do support staff check these questions?
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2025-02-20 07:15 PM
This did change. Not sure when but there are advanced settings at the account level and site level that will allow you disable "Play a prompt to call participants when the recording has started" in both Automatic Call Recording and Ad-HOC call recording. However, I don't see a method to configure internal vs external recording. The only option under Auto Call Recording is inbound and outbound.
