cancel
Showing results for 
Search instead for 
Did you mean: 

Stop Recording Notification Announcement for phone users?

1-to-1
Newcomer
Newcomer

Hi, I can't seem to find the right setting for this.  We rarely record calls right now but we do have a warning message through the auto-receptionist.  I'm also considering having all calls recorded so we can access important information discussed but we don't want the first words they hear from us being a loud announcement (and it's not required where we are).

 

How do I turn off the announcement for everyone?  I turned it off under Account Management, Account Settings, Recording & Transcript, down at the bottom for Recording Notifications - Zoom Clients.  The setting below this is Recording Notifications - Phone Users seems to be the place to do it but there are no options as the admin to turn anything off.  I have an option to get the phone user to press 1 to consent or have multiple notifications.  I want zero notifications like for the zoom clients.  

 

How do I do this?  Thanks!

1 REPLY 1

sparrow
Contributor I
Contributor I

I don't believe you have the option of turning that recording notification off. Zoom has that on for legal purposes. In some states, it is illegal to record a call unless the party is made aware of it before the recording begins.