cancel
Showing results for 
Search instead for 
Did you mean: 

Share line unavailable

rfleischeraish
Explorer
Explorer

I recently changed a user over to Zoom phone. Now, when he tries to dial another extension he receives a message that says "Share line unavailable!" and hangs up. Any idea what to do to get past that? All settings look fine. We're using a Yealink t27g phone.

6 REPLIES 6

FORE-Craig
Community Champion | Customer
Community Champion | Customer

Hi @rfleischeraish 

 

Is he attempting to dial the extension by keying in the numbers, or by pressing a programmed Line Key? Could you post screenshots of Profile and User Settings from Phone System Management > Users & Rooms!

 

Thank you!

 

Craig

rfleischeraish
Explorer
Explorer

Thanks for responding @FORE-Craig . I figured out that the problem is the phone itself. Since the phone is an EOL model, we can't update the firmware properly. This is what's causing the issue. When I put the phone number/profile on another phone it works perfectly. Thanks for trying to help.

What model phone is this that is EoL that you are having problems with? 

Yealink T27p

Hi,

Did you figure out how to make this model usable with Zoom Phone?

Thanks

No I did not. Sorry.