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Important updates from Zoom Support:
  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

SMS Campaign rejection error message

OptimalGuy
Newcomer
Newcomer

My campaign was rejected  and now rejected again with the following error:

Not finding anything in my searches and not seeing where I can correct this.

 

Upstream CNP declined sharing request for campaign BLABLA. Explanation: The web presence is missing a privacy policy/statement and we are unable to review how this customer processes consumer data. -KO

5 REPLIES 5

amirr
Newcomer
Newcomer

i also got the same:

 

Make changes to the following errors and then resubmit.Upstream CNP declined sharing request for campaign *****. Explanation: PP states using and selling of personal information. Please update PP to indicate mobile information will not be shared with third parties. JD

Technical
Newcomer
Newcomer

We had the same. Is there a solution to this at all?

Same issues!
Unfortunate how they are unable to provide clear and consistent guidance!

DrHatRMR
Newcomer
Newcomer

This 10 DLC is not consistent and not transparent.
It is just a waste of time!

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hello @DrHatRMR,

 Welcome to the Zoom Community! We're glad to have you here.

You can check out this article for the checklist and suggestion to have your campaign approved.

Please let us know if you need further assistance. 


Mark
Zoom Community Team
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