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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

SMS Campaign rejection error message

OptimalGuy
Newcomer
Newcomer

‎2024-01-18 08:46 AM

My campaign was rejected  and now rejected again with the following error:

Not finding anything in my searches and not seeing where I can correct this.

 

Upstream CNP declined sharing request for campaign BLABLA. Explanation: The web presence is missing a privacy policy/statement and we are unable to review how this customer processes consumer data. -KO

Topics:
6 REPLIES 6

amirr
Newcomer
Newcomer

‎2024-04-09 02:34 PM

i also got the same:

 

Make changes to the following errors and then resubmit.Upstream CNP declined sharing request for campaign *****. Explanation: PP states using and selling of personal information. Please update PP to indicate mobile information will not be shared with third parties. JD
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Technical
Newcomer
Newcomer

‎2024-04-19 06:41 AM

We had the same. Is there a solution to this at all?

0 Likes

DrHatRMR
Newcomer
Newcomer
In response to Technical

‎2025-01-07 08:27 PM

Same issues!
Unfortunate how they are unable to provide clear and consistent guidance!

0 Likes

DrHatRMR
Newcomer
Newcomer

‎2025-01-07 08:26 PM

This 10 DLC is not consistent and not transparent.
It is just a waste of time!

0 Likes

MGSR
Community Moderator | Employee
Community Moderator | Employee
In response to DrHatRMR

‎2025-01-14 01:27 PM

Hello @DrHatRMR,

 Welcome to the Zoom Community! We're glad to have you here.

You can check out this article for the checklist and suggestion to have your campaign approved.

Please let us know if you need further assistance. 


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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ksk8
Newcomer
Newcomer

‎2025-04-14 07:19 PM

My SMS Campaign was rejected because the "frequency of text message" was not included in the Zoom-provided verbal consent language. I cannot edit the statement that Zoom provided, but I need to add "frequency of messages may vary" to the Zoom-provided statement. How do I do that? Or what can I do instead of that? 

 

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