SMS Campaign Error Message

[artaco-tecca]

Hi,

Whenever I try to submit a new SMS campaign I receive the following error message:

Fail to register SMS campaign due to 400 Bad Request: "[{"code":501,"description":"Length must be between 20 and 320","fields":["helpMessage"]}]". Please contact our support team.

Any help would be greatly appreciated,

[HusnainCHOffici]

It looks like the error you're encountering is due to the length of the "helpMessage" field in your SMS campaign. According to the error message, the "helpMessage" must be between 20 and 320 characters long. Here's what you can do to resolve this issue:

1. Check the Length of Your "helpMessage": Ensure that the "helpMessage" you are trying to submit is within the specified range of 20 to 320 characters.

2. Adjust the "helpMessage": If your message is too short, add more content to meet the minimum requirement of 20 characters. If it is too long, shorten it to be no more than 320 characters.

Here is a step-by-step guide:

Step-by-Step Solution

1. Review Your "helpMessage": Open the SMS campaign form and locate the "helpMessage" field.

2. Count the Characters: Copy the content of the "helpMessage" and paste it into a word processor or an online character counter tool to check its length.

3. Adjust the Length:

   • If the message is fewer than 20 characters, add more details or information.
   • If the message is more than 320 characters, remove any unnecessary information to shorten it.

4. Resubmit the Campaign: After adjusting the length of your "helpMessage," try submitting the SMS campaign again.

Example

If your original "helpMessage" is:

For more info, visit our website.

This message has 29 characters and meets the requirement.

However, if it were:

Info

This message has only 4 characters, so you would need to lengthen it to meet the minimum requirement.

[CarlaA]

Hi @artaco-tecca thank you for posting to the Zoom Community!

Could you please reduce the character length for the help message and resubmit it? The help message can be found under the "Opt-In Messaging" section and should be labeled "Response to Help". You can find more specific details on step 5 under the header "Campaign Details" in the following article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059336#h_173443361932171563180580...

Let me know fi that works!