Ring AND Forward Simultaneously

[MutualBill]

We have 2 users in an office.  One is rarely in the office causing the other user to frequently cover their extension.  The regular user has requested that the phone of the irregular user forward immediately while still ringing the irregular users extension so they can still answer the call if they are present.

Suggestions on how to complete this?

[Amit_Dhanda]

Hello MutualBill,

You can set the timing on irregular user from the phone settings to forward the calls after a specific time period like 30 Sec or in a specific condition like no answer/busy.

[Eliot]

hi amit_dhanda and mutualbill,

As an alternative to forwarding, you could consider setting up a shared line group consisting of the regular user and the irregular user as members.  A shared line group will ring all members simultaneously for incoming calls. This will permit the irregular user to pick up their call when they are in the office or in the irregular user’s absence, the regular user can pick up the call.

Zoom support article states:

A shared line group allows Zoom Phone admins to share a phone number and extension with a group of phone users or common area phones. All members of the shared line group have access to the group's direct phone number and voicemail. You can apply custom business, closed, and holiday hours to shared line groups and set routing rules. If you aren't sure that shared line groups fit your use case, see our comparison of call routing methods.

Calling and voicemail

A shared line group can have 0 to 10 phone numbers. All members can use these numbers to make or receive calls.

By default, a shared line group can handle up to 4 calls at the same time.

If routing to voicemail, you can only route to the shared line group's voicemail inbox. You can't route to a voicemail inbox that belongs to another extension.

A shared line group will ring all members simultaneously for incoming calls.

https://support.zoom.us/hc/en-us/articles/360038850792-Setting-up-shared-line-groups

Zoom support article on Comparison of call routing methods has further details.

https://support.zoom.us/hc/en-us/articles/360039141752

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot