Real time inbound call/user tracking

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2023-09-07 11:44 AM
We, as a company, have just ported over to Zoom phone. We came from RingCentral. There is a feature that RC has is called HUD and it shows the real time status of a user. It will show what status they are in and if they are on a call, who they are on a call with. Does Zoom or Analytics have anything like this? We don't have the contact center.
Joe
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2024-07-22 07:49 AM
We have been asking for the exact same thing. Even provided all the details of what it is to their sales and technical teams. Just for fun, I'll add a screenshot here again in case someone at Zoom picks up on this thread.
