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Real time inbound call/user tracking

ITMan318
Participant
Participant

We, as a company, have just ported over to Zoom phone.  We came from RingCentral.  There is a feature that RC has is called HUD and it shows the real time status of a user.  It will show what status they are in and if they are on a call, who they are on a call with.  Does Zoom or Analytics have anything like this?  We don't have the contact center.

 

Joe

1 REPLY 1

jldweather
Newcomer
Newcomer

We have been asking for the exact same thing.  Even provided all the details of what it is to their sales and technical teams.  Just for fun, I'll add a screenshot here again in case someone at Zoom picks up on this thread.RC HUD.png