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Real time inbound call/user tracking

ITMan318
Participant
Participant

‎2023-09-07 11:44 AM

We, as a company, have just ported over to Zoom phone.  We came from RingCentral.  There is a feature that RC has is called HUD and it shows the real time status of a user.  It will show what status they are in and if they are on a call, who they are on a call with.  Does Zoom or Analytics have anything like this?  We don't have the contact center.

 

Joe

Topics:
1 REPLY 1

jldweather
Newcomer
Newcomer

‎2024-07-22 07:49 AM

We have been asking for the exact same thing.  Even provided all the details of what it is to their sales and technical teams.  Just for fun, I'll add a screenshot here again in case someone at Zoom picks up on this thread.RC HUD.png

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