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Zoom AI Companion2023-07-17 04:03 PM
I was wondering if Zoom Phones supported Presence-based routing for Call Queues?
Where it uses the availability status of members to determine whether a member should be included in the call routing list for the selected routing method.
Members whose availability status is set to Available are included in the call routing list and can receive calls. Members whose availability status is set to any other status are excluded from the call routing list and won't receive calls until their availability status changes back to Available.
2024-07-31 06:50 AM
Would be great if Zoom responded to this because it seems like a very simple setting that can be enabled.
It works for contact center, why not Zoom phone queues?