cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Presence-based routing for Call Queues

craigjohnson
Zoom Partner
Zoom Partner

‎2023-07-17 04:03 PM

I was wondering if Zoom Phones supported Presence-based routing for Call Queues?

Where it uses the availability status of members to determine whether a member should be included in the call routing list for the selected routing method.

Members whose availability status is set to Available are included in the call routing list and can receive calls. Members whose availability status is set to any other status are excluded from the call routing list and won't receive calls until their availability status changes back to Available.

Topics:
0 Likes
1 REPLY 1

danielkrueger
Newcomer
Newcomer

‎2024-07-31 06:50 AM

Would be great if Zoom responded to this because it seems like a very simple setting that can be enabled. 

It works for contact center, why not Zoom phone queues?

0 Likes